How We Handle Your Data

Information Collection

We collect only the information necessary to complete your booking and to communicate with you. This includes:

• Name — so we and our service providers can identify you and address you correctly.
• Email address — for booking confirmations, updates, and customer support.
• Travel details — including pickup and drop-off locations, dates, number of passengers, and any special requests you provide when booking. This information is required to fulfill your tour or transfer.
• Payment information — is processed directly by our payment provider. We do not store full card numbers on our servers; we receive only the information needed to confirm the transaction (e.g., last four digits, brand) and to process refunds when applicable.

We may also collect technical data such as IP address and browser type for security and to improve our website. You provide personal data voluntarily when you make a booking or contact us; without it, we cannot complete your reservation.

Data Usage

Your data is used for the following purposes:

• Booking fulfillment: To confirm your reservation, pass details to the tour operator or transfer partner, and ensure the service is delivered on the correct date and route.
• Customer support: To respond to your enquiries, handle cancellations, and process refunds.
• Improving our services: We may use anonymized or aggregated data to analyze booking patterns, improve our website, and tailor the options we show you. We do not use your personal data for unrelated marketing without your consent.

Third-Party Sharing

We share your data only when necessary to complete your booking and to comply with legal obligations. Specifically:

• Tour operators and transfer partners: We share your name, contact details, and travel details (pickup, drop-off, date, time, passengers) with the provider that delivers your tour or transfer. This is strictly for the purpose of fulfilling your booking and ensuring a smooth experience on the day of service.
• Payment processors: Payments are processed by certified payment providers (such as Omise). We share only the information required to authorize and settle the transaction (e.g., amount, currency, reference). Card details are entered on the processor’s secure page and are not stored by Travel Gates. These providers are bound by their own privacy and security standards and applicable regulations.

We do not sell your personal data. We do not share your data with third parties for their own marketing. Any sharing is limited to what is necessary for transaction completion, refund processing, or as required by law.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. These include:

• Use of encryption (e.g., HTTPS/TLS) for data transmitted between your browser and our servers.
• Restricting access to personal data to authorized personnel who need it to perform their duties.
• Relying on PCI-compliant payment processors so that sensitive card data is handled by specialists and not stored on our systems.

While we strive to protect your information, no method of transmission or storage over the internet is 100% secure. We encourage you to use strong passwords and to contact us immediately if you suspect any unauthorized use of your account or data.